Channels
Channels
Channels are the places where your customers actually talk to Lyro. You build and train your agent once, then deploy it to as many channels as you need - each with its own response format and behavior.
The Distribution hub
Everything lives under Distribution in your dashboard. From there you see a grid of channel tiles, and each one is a separate way to put your agent in front of customers. Open a tile to configure that channel, connect it, and grab whatever code or credentials it needs.
A few things to know about how the hub works:
- One agent, many channels. The same trained agent can power your website widget, your email inbox, and your phone line at the same time.
- Each channel can have its own response format, so your agent can answer concisely in chat and more formally over email.
- You can create multiple distributions per channel - for example, one chat widget for your marketing site and a separate one for your help center.
Tip: Before you wire up a channel, make sure your agent is set up and trained. See Agents and Knowledge.
Available channels
| Channel | What it does | Where to read more |
|---|---|---|
| Chat Widget | Embeddable chat bubble for your website | Chat widget |
| Auto-reply or draft replies to incoming support email | Other channels | |
| Connect WhatsApp Business numbers and reply through your agent | Other channels | |
| Phone | Voice-to-voice calls handled by your agent | Other channels |
| API | REST API for custom integrations | API and developers |
| AI Builder | One-shot prompt for tools like Lovable, Bolt, v0, and Cursor | API and developers |
Chat widget
The chat widget is an embeddable chat bubble you drop onto any website with a small snippet of code. You control its appearance, content, and behavior, and you can run several widgets across different sites. This is the most common way to launch Lyro.
Full setup lives in Chat widget.
Email, WhatsApp, and phone
These channels meet your customers where they already are:
- Email - Lyro reads incoming support emails and either replies automatically or drafts a reply for your team to review and send.
- WhatsApp - Connect your WhatsApp Business numbers so your agent can answer conversations there.
- Phone - Handle live, voice-to-voice calls so callers can talk to your agent out loud.
See Other channels for connecting each one.
API and AI Builder
For custom and developer-led deployments:
- API - A REST API you can call from your own app, backend, or product to send messages to your agent and get replies. Each API distribution lets you pick the agent, formatting, and conversation lifecycle behavior.
- AI Builder - A ready-to-paste prompt that drops Lyro into AI coding tools such as Lovable, Bolt, v0, and Cursor, so you can stand up a custom front end fast.
Details and credentials are in API and developers.
Test before you go live
You do not have to publish a channel to see how it behaves. Use the built-in simulator to open a live preview of a configured chat widget and chat with your agent exactly as a customer would. It is the fastest way to sanity-check appearance, tone, and answers before you ship the embed code.
Note: The simulator is a safe sandbox - testing there does not affect your live channels or real customer conversations.
Coming soon
A couple of channels are on the way and show up in the hub marked as coming soon:
- Slack - Deploy your agent to Slack workspaces.
- Messenger - Facebook Messenger integration.
These tiles are visible but not yet connectable. They will become available without any change to your agent setup.
Where to go next
- New here? Start with Getting started.
- Putting Lyro on your site? Follow Add Lyro to your website.
- Want a quick map of the product? See Main functions overview.